1. On arrival to your room you will notice that the door has been sealed, this highlights your room has been checked, cleaned, and sanitised for your protection prior to your arrival. Extra attention to key contact areas has been made.
2. Some soft furnishings have been removed in order to provide effective cleaning and reduce the risk of Covid-19 spreading.
3. Your room will have been electrostatically treated prior to your arrival, this may leave some marks that resemble ‘water spots’ on hard surfaces, please be assured this is not harmful to you, but is very effective in killing viruses and bacteria including Covid-19.
4. Linen and towels are handled by our linen supplier and handler ‘Clean’ who have stringent processes in place to ensure clean, safe linen. Robes will be available (subject to room type) in your wardrobe and are wrapped.
5. Printed material within your room has been limited, you will find a disposable “hotel update” which gives you all the detail required, these are recycled after each stay.
6. Our housekeeping team will be wearing PPE, including mask and gloves changed between rooms to remove contamination.
7. Our daily housekeeping service has been put on hold and your room will be serviced every three days, keeping your room team free and uncontaminated. Should you have any maintenance requests or require a room refresh, our team will complete this at a time when you are out, as we’ll need the room to be empty.
|Gold 0+ points||Platinum 2,500+ points||Black 10,000+ points|
|Exclusive members only offers|
|Complimentary upgrade at check-in (when booked direct)|
|10% off cycle hire with Forest Leisure Cycling|
|15% off hotel bar drinks from 4pm-7pm|
|Up to 50% off Exbury Gardens and Steam Railway tickets|
|Up to 30% off Beaulieu National Motor Museum tickets|
|Up to 25% off Buckler’s Hard tickets|
|Up to 33% off New Forest Wildlife Park tickets|
|Up to 25% off Marwell Zoo tickets|
|10% off lunch bill at Burley Manor and The Drift Inn (Monday - Saturday)|
|Birthday treat - complimentary fizz when you dine and room upgrade (in month of birthday and when booked direct)|
|Choice of complimentary morning newspaper|
|Early check-in and late check-out privileges|
|10% off accommodation (when booked direct)|
|1015% off Temple Spa treatments||10%||15%|
|1015% off food||10%||15%|
|15% off drink||15%|
|10% off conference & events|
*All benefits are subject to availability and terms & conditions, attraction tickets must be purchased direct with us to receive discounts